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How to place an order for a custom painting


Commission me to paint a unique artwork that celebrates the things you love, admire or find inspirational. You can engage me to paint a subject matter of your choice as a custom painting to suit your unique ideas, or to celebrate something dear to you - such as places, animals and creatures, your car or bike (see my Classic Rides album to look at some samples), abstract artworks, and/or inspirational pieces.  You can provide some details here or indicate what you have in mind, or contact me... Whatever you are most comfortable with.

Are you keen to have a hand-painted pet portrait of your furbaby? Custom pet portrait paintings are very popular gift ideas, or just get one for yourself.  SCROLL DOWN to see 7 Easy Steps to order your PET PORTRAIT PAINTING.  If you'd like to see examples of past pet portrait commissions, please have a look at my Gallery of Pet Portraits

Here's how you place an order for your own custom pet portrait painting in 7 easy steps: 

Step 1)     Tell me about your pet and preferred delivery date by completing the Book a Custom Painting - Pet Portrait form, which includes a reference to my typical Terms and Conditions, if you wanted to review the process we follow in more detail.

Step 2)     Email 3 – 10 photos to contact@allheartbysoniafarrell.com

Step 3: Review and consider options available to you by checking out myCustom Paintings page. This page will also give you an idea of pricing for SquarePortrait and Landscape canvas options

On the above Custom Paintings pages, you can:

  • Consider if you prefer my Classic art style with a white background, or select my new Whimsical style of painting with multiple colours in an abstract style as a background.  Both of these styles apply to custom paintings. Both styles use contemporary and fun colours.
  • Play with canvas sizes using the Wall View tool to see the artwork in typical rooms, or better yet – experiment with the Live Preview Augmented Reality tool which shows the artwork on your own wall in your home (best results are achieved by using your phone) ·        
  • View pet colour choices and their typical meanings. Find detailed colour descriptions here   ·        
  • See more on optional finishes, ie the optional Elegance Finish and the optional Shine Finish

Step 4)     Once you know what you like, you can place your order with your payment – which can be one of two options: ·        

Full payment in the Shopping Cart that sits within the Custom Paintings Page featuring Square, Portrait or Landscape orientated canvases. 

See Step 3 above. As you click through the options you will be able to 'Add to Cart' and 'Continue to Checkout', to finalise full payment, or ·        

Partial payment in the form of a non-refundable deposit of either 20% for orders less than $500, or 50% for orders over $500. This option requires you to contact me (if you haven’t already through the ‘Book a Custom Painting - Pet Portrait' Form) and request a custom invoice to be issued which allows for partial payment. 

Step 5)     I commence painting your pet and give you two opportunities during the process to provide feedback on the artwork.  

Step 6)     When we agree the painting is complete, I undertake finishing off the artwork with varnish and prepare a Certificate of Authenticity. 

Step 7)     Any outstanding balances would need to be finalised, and once all payments have been made, the artwork is then sent to you via Parcel Post (FREE shipping in Australia), or if you are local to the Gold Coast, we undertake handover in person at an agreed location 

Notes on Custom Paintings 

  • I will endeavour involve you in the planning process and keep you updated on the progress of your commissioned artwork so you are able to let me know if you have any concerns before it is completed.  
  • If you are not satisfied with the commissioned artwork when you receive it, please let me know within 7 days so I can see how I can work with you to make any adjustments to ensure you are happy with the artwork (note postage and packaging costs for returns are not payable by the artist) 
  • Once you have paid the deposit (non-refundable) and the artwork is confirmed as being completed, the balance of payment becomes due (payable within 2 weeks of being advised the artworks are completed)  – if you choose not to pay the balance of the custom painting costs of the completed artwork – you forfeit any claim to the painting and/or any prints and/or advertising in which the image is used.  The artwork remains the property of the artist if payment is not finalised.        
  • Feel free to have a look at my Custom Painting Terms and Conditions - see the detail related to Custom Paintings Pet Portraits Terms and Conditions.

Notes on Canvas shape and Orientation:

I can offer this advice on canvas orientations based on past experience: 

  • Square shaped canvases are great for pets with cute faces with short muzzles and shortish, or folded ears. Examples: cats, poodles, Bichon Friese, Bull Mastiffs, Rottweilers, Westies, etc
  • Portrait rectangular shaped canvases are great for pets with longer faces and/or upright ears. Examples: horses, Bull Arab dogs, alpacas, Fox terriers, Scottish terriers, etc
  • Landscape rectangular shaped canvases are great for two pet faces on one canvas, or pets with a wide spatial presence. Examples: Two pups or two cats side by side, catfish with side feelers, guinea pigs, rabbits, etc

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Verified Returns & Exchanges

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Description of Policy from Merchant:

I want you to be happy with your original paintings and/or prints you receive from me, so I will work with you as far as possible to ensure you have as much information, and as many images of the product as possible before it is sent to you. Once you receive the original artwork, and/or print and/or product, and you're not fully satisfied with it, please let me know within 7 days of receiving it. Please return the original artwork and/or print, in the same packaging (or equivalent level of packaging) to ensure it is returned in the best possible condition. To receive a full refund of the purchase price, the original artwork, print or product needs to be received by the artist in the same condition as it was when it was sent.) Note: The cost of returns will not be covered by the artist. Please Note: Costs for returns are for purchaser to pay. This cost for returns will not be covered by the seller (ie the artist)

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Description from Merchant:

Original artworks created by Sonia Farrell are painted using artist quality materials including gesso, acrylics, inks, encaustic wax, mixed mediums and varnishes. Brands include Matisse and Liquitex which have of the highest lightfastness ratings and are archival quality. Canvases used are 380gsm premium cotton duck with heavy duty kiln dried stretcher bars.


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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!


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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

Complete this to Receive your Free Patreon Art Workshop with Me

Thank you for taking interest in my Patreon Online Learning Membership. To give you an idea of what my online art workshop sessions are like, I would like to GIFT THIS PATREON ART WORKSHOP for you to enjoy.

Complete the form below and submit it, and I will be back in touch with the link to the Patreon Art workshop: 'Textured Roses'

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Once you've created your 'Textured Roses' masterpiece along with me in this online learning workshop, please email/share photos what you have created, plus any feedback you'd like to offer!  It would be so lovely for me to share in your creativity and for me to know how you enjoyed your experience.

All the very best to you

Sonia :-)    Artist - All Heart by Sonia Farrell


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