Frequently Asked Questions

shipping  policy

FOR ORIGINAL ARTWORKS including ORIGINAL ART/PAINTINGS and CUSTOM or COMMISSIONED ART/PAINTINGS:  

SHIPPING WITHIN AUSTRALIA - Postage from my Art Studio in Australia to Australian destinations are FREE within Australia for orders over AUD$200. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. 

SHIPPING TO DESTINATIONS OUTSIDE OF AUSTRALIA - Please contact me for a quote, or refer to shopping cart totals for shipping costs. Shipping for these items will be based on weight (refer to shopping cart when placing your order - or feel free to contact me if you have any questions). We are not responsible for customs, duties and taxes required for international shipping (that is shipping original artworks from Australia to destinations outside of Australia).

HOW ARE ORIGINAL ARTWORKS AND/OR CUSTOM/COMMISSIONED ARTWORKS PACKAGED UP

Your order of ORIGINAL ARTWORKS will be carefully prepared and specially packaged up for shipping within 3 business days of finalising your order. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link. Shipping within in Australia can take between 3 and 7 business days (although this timeline may vary, and may be affected by COVID-19 impacts).

Note:  Canvases will be boxed up for shipping within Australia.  For destinations outside of Australia - custom and import rules may not allow for wood products to be shipped - in this case the artwork will be carefully removed from the wood backing frame and the artwork will be specially rolled up in a tube and shipped. This will also allow for savings on freight costs. Shipping outside of Australia can take between 10 to30 business days (although this timeline may vary, and may be affected by COVID-19 impacts).

FOR PRINTED ARTWORKS 

OPEN PRINTS (THESE ARE PRINT ON-DEMAND WALL ART ON A RANGE OF PRINT SURFACES such as Metal, Canvas and Quality Print Paper)

My Print Supplier will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-21 business days depending on the destination. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total.

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating POLICIES: Due to shipping requirements and the potential for damage, some products over 30"(75cm) on the short side, or over 40" (or 100cm) in length must be crated at an additional cost.  All additional Crate fees are included in the product total. Crate for MetalPrints over 30x40 to 40x60 US$15.00 (required)Crate for MetalPrints over 40x60 US$20.00 (required)Products over 40" long that are shipped flat may require freight shipping,  We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Print on Demand Products are shipped from the US - Please note APO shipping is charged full cost and sent via USPS. Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. We are not responsible for duties and taxes required for international shipping. Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

LIMITED EDITION AND HAND-EMBELLISHED LIMITED EDITION QUALITY PRINTS

LIMITED EDITION QUALITY PRINTS: 

1. Your Limited Edition print order will be placed with the printer in Australia. Your print could take up to 7 business days to arrive to me from the printer. 
2. Once I receive your Limited Edition print from the printer it will be noted with a unique Limited Edition number and a Certificate of Authenticity will be issued.  
3. Your Limited Edition Print and the accompanying Certificate of Authenticity will be carefully prepared and specially packaged up for shipping.
4. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link.

HAND EMBELLISHED LIMITED EDITION QUALITY PRINTS:  

1. Your Limited Edition print order will be placed with the printer in Australia. Your print could take up to 7 business days to arrive to me from the printer. 

2. Once I receive your Limited Edition print from the printer it will be hand embellished with special accents and embellishments using artist quality art mediums. The completed Limited Edition Hand Embellished Print will be noted with a unique Limited Edition number and a Certificate of Authenticity will be issued.  

3. Your Limited Edition Hand Embellished Print and the accompanying Certificate of Authenticity will be carefully prepared and specially packaged up for shipping.

4. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link.

Note: 

• Shipping within in Australia can take between 3 and 7 business days (although this timeline may vary, and may be affected by COVID-19 impacts.
• Shipping to locations outside of Australia may take between 10 and 30 business days (although this timeline may vary, and may be affected by COVID-19 impacts.
• Please note any orders outside of Australia may have  requirement for custom and excise fees and charges which the receiver would need to make arrangements for and pay as required.
  
• Prints on archival paper are sent in a Mailing Tube, while canvases will be boxed up for shipping.

WHAT IS YOUR Returns POLICY?

FOR ORIGINAL ARTWORKS AND CUSTOM PAINTINGS

We want you to be fully satisfied with your artwork purchase, and we are confident that you will be. However, if for some reason you are not happy with the artwork, contact Sonia to make arrangements to return the artwork within 7 days of receiving it to receive a credit note for the amount you paid for your purchase  less a 15% restocking fee.  Please note the artwork and packaging must be returned* in the same condition as it is received.    Please note packaging and postage costs will not be covered by this Return Policy or by the artist. The cost for returns is to be covered by the person who purchased the art, and/or who is returning the artwork.

HOW DO I RETURN MY ORIGINAL ARTWORK OR CUSTOM PAINTING ONCE i HAVE RECEIVED IT?

For Returns, please contact us here.

FOR OPEN, LIMITED EDITION AND HAND-EMBELLISHED LIMITED EDITION PRINTS

We do not accept returns; all sales are FINAL. We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.

WHAT IS YOUR CANCELLATIONS POLICY?

FOR ORIGINAL ARTWORKS/PAINTINGS

Change of Mind and Cancellations of purchase of original artworks are possible on condition the cancellation is received within 24 hours of placing the order. In ALL circumstances there is a 15% Administration fee payable. 

There may be other costs payable if the order has already been dispatched, 

HOW LONG DOES IT TAKE TO PROCESS A REFUND FOR ORIGINALS?

All refunds will be subject to the 15% administration and or other costs as outlined above. Processing the balance as a refund can take up to 7-10 business days.  

FOR CUSTOM OR COMMISSIONED ARTWORKS

Cancellation of Custom or Commissioned artwork Orders are possible, but the deposit paid is non-refundable.

What is the Process to ensure satisfaction with Custom or Commissioned artwork(s)?

We endeavour to involve you in the planning process and keep you updated on the progress of your commissioned artwork so you are able to let Sonia know if you have any concerns before it is completed. - 

However, if you are not satisfied with the custom or commissioned artwork when you receive it, please let Sonia know within 7 days so she can see how she can work with you to make any adjustments to ensure you are happy with the artwork (note postage and packaging costs for returns are NOT payable by the artist) • 

What happens if, once a deposit is paid, the final payment for a Custom or Commissioned Artwork is not made?

Once you have paid the deposit (non-refundable) and the artwork is confirmed as being completed, the balance of payment becomes due (payable within 2 weeks of being advised the artworks are completed) – if you choose not to pay the balance of the commission costs of the completed artwork – you forfeit any claim to the painting and/or any prints and/or advertising in which the image is used. The artwork remains the property of the artist if payment is not finalised. This same artwork will be made available for anyone else to purchase. As part of the process of commissioning Sonia to paint the artwork you agree to let Sonia use the photo provided as a reference photo with no royalties or any payments to the photographer/or person who commissioned the artwork originally.

FOR OPEN, LIMITED EDITION and/or HAND-EMBELLISHED LIMITED EDITION PRINTS and PRINTS ON PRODUCTS

All print sales are final. As the Printer usually responds to any orders with expediency, please contact us as soon as possible to see if the order processing has started or not should you need to cancel your order. If it is too late, unfortunately there is not much we can do as prints are ONLY printed on DEMAND.. 

WHO TO CONTACT?

You can reach out at any time by contacting us.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work, shows and exhibitions, and any current news!

All Heart by Sonia Farrell:

Facebook

Instagram

YouTube - View videos from a range of Sonia's Playlists, including 'Nuggets and Treasures behind the Art', A pet celebration video featuring the pet painted as a custom painting, Visual descriptions of the artworks, Art Tips and Tricks, and more. Please subscribe to my YouTube Channel to enjoy new content when it is uploaded.

Petz Portraits by Sonia Farrell:

Facebook

Instagram

YouTube - Playlist featuring Studio Time clips and Pet Celebrations detailing custom pet portrait paintings I have done. Please Subscribe to my YouTube Channel to enjoy new content when it is uploaded.

WHAT ARE SONIA FARRELL'S COPYRIGHT AND LICENCING CONSIDERATIONS?

HOW DOES PRINTING PERMISSIONS AND/OR LICENCING WORK WITH SONIA'S ORIGINAL ARTWORK ON ANY TYPE OF PRINTED OR DIGITAL MEDIA 

Prints on SURFACES AND products are arranged by the Artist Sonia Farrell who owns FULL copyright on her original artworks. Printing in part or as a whole is permitted by anyone EXCEPT FOR THE ARTIST: Sonia Farrell. Licencing on certain original artworks. Speak to Sonia about your special licencing ideas and requirements. This may be suitable for your branding, Book Covers, CD and DVD Spotify covers, and/or an other special requirements you may have.

If you have any questions and/or ideas, please do not hesitate to contact me. 

DO YOU PAINT CUSTOM ARTWORKS AND CREATIVE PROJECTS? 

Yes, you can engage me to paint a custom painting (also known as Commissioning me to Paint) for you. I love creating artworks for my clients - helping them celebrate the things they treasure and appreciate in their lives,  It could be contemporary paintings, mixed media celebrations using memorabilia, or even encaustic embellished functional pieces.  Subject matter could be your pets, your family, your car - motorbike - aeroplane, flowers, nature, landscapes, your dreams, Special Scriptures, a celebration colours, or life quotes. etc  I can also be engaged to paint original wall murals (located in South East Queensland).

If you have any ideas, you'd like to explore as a potential custom painting or project, please do not hesitate to contact me.