shipping policy
FOR ORIGINAL ARTWORKS including ORIGINAL ART/PAINTINGS and CUSTOM or COMMISSIONED ART/PAINTINGS:
SHIPPING WITHIN AUSTRALIA - Postage from my Art Studio in Australia to Australian destinations are FREE within Australia for orders over AUD$200. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.
SHIPPING TO DESTINATIONS OUTSIDE OF AUSTRALIA - Please contact me for a quote, or refer to shopping cart totals for shipping costs. Shipping for these items will be based on weight (refer to shopping cart when placing your order - or feel free to contact me if you have any questions). We are not responsible for customs, duties and taxes required for international shipping (that is shipping original artworks from Australia to destinations outside of Australia).
HOW ARE ORIGINAL ARTWORKS AND/OR CUSTOM/COMMISSIONED ARTWORKS PACKAGED UP
Your order of ORIGINAL ARTWORKS will be carefully prepared and specially packaged up for shipping within 3 business days of finalising your order. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link. Shipping within in Australia can take between 3 and 7 business days (although this timeline may vary, and may be affected by COVID-19 impacts).
Note: Canvases will be boxed up for shipping within Australia. For destinations outside of Australia - custom and import rules may not allow for wood products to be shipped - in this case the artwork will be carefully removed from the wood backing frame and the artwork will be specially rolled up in a tube and shipped. This will also allow for savings on freight costs. Shipping outside of Australia can take between 10 to30 business days (although this timeline may vary, and may be affected by COVID-19 impacts).
FOR PRINTED ARTWORKS
OPEN PRINTS (THESE ARE PRINT ON-DEMAND WALL ART ON A RANGE OF PRINT SURFACES such as Metal, Canvas and Quality Print Paper)
My Print Supplier will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-21 business days depending on the destination. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total.
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating POLICIES: Due to shipping requirements and the potential for damage, some products over 30"(75cm) on the short side, or over 40" (or 100cm) in length must be crated at an additional cost. All additional Crate fees are included in the product total. Crate for MetalPrints over 30x40 to 40x60 US$15.00 (required)Crate for MetalPrints over 40x60 US$20.00 (required)Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Print on Demand Products are shipped from the US - Please note APO shipping is charged full cost and sent via USPS. Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. We are not responsible for duties and taxes required for international shipping. Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
LIMITED EDITION AND HAND-EMBELLISHED LIMITED EDITION QUALITY PRINTS
LIMITED EDITION QUALITY PRINTS:
- Your Limited Edition print order will be placed with the printer in Australia. Your print could take up to 7 business days to arrive to me from the printer.
- Once I receive your Limited Edition print from the printer it will be noted with a unique Limited Edition number and a Certificate of Authenticity will be issued.
- Your Limited Edition Print and the accompanying Certificate of Authenticity will be carefully prepared and specially packaged up for shipping.
- Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link.
HAND EMBELLISHED LIMITED EDITION QUALITY PRINTS:
1. Your Limited Edition print order will be placed with the printer in Australia. Your print could take up to 7 business days to arrive to me from the printer.
2. Once I receive your Limited Edition print from the printer it will be hand embellished with special accents and embellishments using artist quality art mediums. The completed Limited Edition Hand Embellished Print will be noted with a unique Limited Edition number and a Certificate of Authenticity will be issued.
3. Your Limited Edition Hand Embellished Print and the accompanying Certificate of Authenticity will be carefully prepared and specially packaged up for shipping.
4. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link.
Note:
- Shipping within in Australia can take between 3 and 7 business days (although this timeline may vary, and may be affected by COVID-19 impacts.
- Shipping to locations outside of Australia may take between 10 and 30 business days (although this timeline may vary, and may be affected by COVID-19 impacts.
- Please note any orders outside of Australia may have requirement for custom and excise fees and charges which the receiver would need to make arrangements for and pay as required.
- Prints on archival paper are sent in a Mailing Tube, while canvases will be boxed up for shipping.
PRINTS ON PRODUCTS? - ALSO KNOWN AS MERCHANDISE
PRINTS ON PRODUCTS ARE ARE PRINT ON-DEMAND PRINTS ON A RANGE OF PRODUCTS SUCH AS TOTE BAGS, MUGS, T-SHIRTS, PUZZLES, ETC) printed by our Print on Demand Supplier based in the USA.
Detail will be provided shortly on the Shipping Policy Associated with Products you can order on line. Presently any purchases and shipping are reflected in the Shopping Cart
Please contact us if you have any questions in the meantime.