Frequently Asked Questions

shipping  policy

SHIPPING WITHIN AUSTRALIA - Note: At this time Australia-bound packages is FREE within Australia for orders over AUD$100. 

FOR ORIGINAL ARTWORKS:  Here is the process I undertake to get your original artwork  to you once you have placed your order, or for custom paintings - once we agree the artwork(s) is complete and you have finalised payment for your custom painting which would be completed at this point in time.

1. Your order of original artworks(s) will be carefully prepared and specially packaged up for shipping within 3 business days of finalising your order. 
2. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link.

Note: 

• Canvases will be boxed up for shipping
• Shipping within in Australia can take between 3 and 7 business days (although this timeline may vary, and may be affected by COVID-19 impacts. 

FOR PRINTS -  LIMITED EDITION AND HAND-EMBELLISHED LIMITED EDITION

LIMITED EDITION PRINTS: 

1. Your print order will be placed with the printer. Your print could take up to 7 business days to arrive to me from the printer. 
2. Once I receive your print from the printer it will be noted with a unique Limited Edition number and a Certificate of Authenticity will be issued.  
3. Your Limited Edition Print and the accompanying Certificate of Authenticity will be carefully prepared and specially packaged up for shipping.
4. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link.

Note: 

• Shipping within in Australia can take between 3 and 7 business days (although this timeline may vary, and may be affected by COVID-19 impacts.. 
• Prints on archival paper are sent in a Mailing Tube, while canvases will be boxed up for shipping

HAND-EMBELLISHED LIMITED EDITION PRINTS:

1. Your print order will be placed with the printer. Your print could take up to 7 business days to arrive to me from the printer.  
2. Once I receive your print from the printer it will be hand-embellished with accents of artist quality paint and any other mixed media which features on the original artwork, to make it unique and one-of-a-kind.  It will also receive a unique Hand-embellished Limited Edition number and a Certificate of Authenticity will be issued.   
3. Your Hand-embellished Limited Edition Print and the accompanying Certificate of Authenticity will be carefully prepared and specially packaged up for shipping.  
4. Once your order has been dispatched with Australia Post, you will be notified by email that your order is on its way, and you will be provided with a Australia Post tracking number link. Note: Shipping within in Australia can take between 3 and 7 business days (although this timeline may vary, and may be affected by COVID-19 impacts..  

SHIPPING OUTSIDE OF AUSTRALIA

For International shipping (ie delivery outside of Australia) please contact me for a quote. 

Please note any orders outside of Australia may have  requirement for custom and excise fees and charges which the receiver would need to make arrangements for and pay as required.

Returns/Exchanges/Refunds

FOR ORIGINAL ARTWORKS AND CUSTOM PAINTINGS

We want you to be fully satisfied with your artwork purchase, and we are confident that you will be. However, if for some reason you are not happy with the artwork, contact Sonia to make arrangements to return the artwork within 7 days of receiving it to receive a credit note for the amount you paid for your purchase  less a 15% restocking fee.  Please note the artwork and packaging must be returned* in the same condition as it is received.    Please note packaging and postage costs will not be covered by this Return Policy or by the artist.  The cost for returns is to be covered by the person who purchased the art, and/or who is returning the artwork.

FOR LIMITED EDITION AND HAND-EMBELLISHED LIMITED EDITION PRINTS

We want to ensure you are completely satisfied with your Limited Edition print(s), and/or Hand-embellished print(s). If for any reason you are not satisfied with your purchase, please contact Sonia and include a brief description of your concerns. Sonia will reach out to you to see how we can help. Please note that prints carry a 15% restocking fee that is applied for any order cancelled or exchanged.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work, shows and exhibitions, and any current news!

All Heart by Sonia Farrell:

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YouTube - View videos from a range of Sonia's Playlists, including 'Nuggets and Treasures behind the Art', A pet celebration video featuring the pet painted as a custom painting, Visual descriptions of the artworks, Art Tips and Tricks, and more. Please subscribe to my YouTube Channel to enjoy new content when it is uploaded.

Petz Portraits by Sonia Farrell:

Facebook

Instagram

YouTube - Playlist featuring Studio Time clips and Pet Celebrations detailing custom pet portrait paintings I have done. Please Subscribe to my YouTube Channel to enjoy new content when it is uploaded.

DO YOU DO CUSTOM PAINTINGS AND PROJECTS? 

Yes, you can engage me to paint a custom painting for you. I love creating artworks for my clients - helping them celebrate the things they treasure and appreciate in their lives,  It could be contemporary paintings, mixed media celebrations using memorabilia, or even encaustic embellished functional pieces.  Subject matter could be your pets, your family, your car - motorbike - aeroplane, flowers, nature, landscapes, your dreams, Special Scriptures, a celebration colours, or life quotes. etc  I can also be engaged to paint original wall murals.

If you have any ideas, you'd like to explore as a potential custom painting or project, please do not hesitate to contact me.